At Sofastash, we are dedicated to offering attentive customer care and clear guidance for our home organisation accessories, including sofa armrest caddies, bedside hanging organisers, remote control stands, and headboard storage pouches. Whether you have questions regarding order status, product specifications, delivery inquiries, or general account assistance, our team is here to help.

Customer Support Channels
To ensure your inquiry is routed to the correct department, please use our primary contact details listed below:

Email Support: sofa@sofastash.com

Telephone Support: +44 1244 680501

Brand Name: Sofastash

Physical Address: Plas Aradur, Bryn Y Maen, Colwyn Bay, United Kingdom, LL28 5EW

Support Availability & Response Expectations
Our support desk operates on standard British business days to address routine assistance and order inquiries.

Support Desk Hours: Monday through Friday, 09:00 – 18:00 (GMT/BST)

Response Framework: Outside of core operational hours or during peak periods, customers are encouraged to submit inquiries via email or leave a detailed telephone message. Our goal is to address and respond to all written communications within 24 hours.

Assistance Guidelines
To help us assist you efficiently, please keep the following guidelines in mind when reaching out:

Order Queries: Include your full name, email address used at checkout, and order reference number in the subject line or message body.

Product Inquiries: Specify the exact item name or configuration so our team can provide relevant specifications.

Address Updates: Contact us immediately if you need to rectify shipping details before dispatch processing begins.