1. Overview & General Provisions

These Terms of Service (“Terms”) govern the use of the website www.sofastash.com (the “Site”) and the purchase of goods from Sofastash (“we”, “us”, or “our”). By accessing our Site or placing an order, you agree to be bound by these Terms.

Business Information:

Brand Name: Sofastash

Website: www.sofastash.com

Physical Address: Plas Aradur, Bryn Y Maen, Colwyn Bay, United Kingdom, LL28 5EW

Contact Email: sofa@sofastash.com

Telephone: +44 1244 680501

2. Product Specifications & Usage

Sofastash specialises in home organization accessories, including armchair caddies, bedside hanging storage organizers, remote control holders, and headboard storage pouches. We strive to present all product descriptions, dimensions, and images as accurately as possible. Minor visual variations in color or texture may occur due to photography lighting and screen settings.

3. Pricing, Ordering & Payment

Pricing: All prices displayed on our website are stated in British Pounds Euros (EUR) and include applicable taxes where required.

Order Acceptance: Upon placing an order, you will receive an automated order receipt confirmation via email. This confirmation does not constitute final acceptance of your order. Acceptance occurs when your payment is cleared and the item is dispatched.

Payment Security: Payments are processed through secure online payment channels employing industry-standard cryptographic protocols to protect transaction data during transit.

4. Shipping, Delivery & Tracking

Fulfillment Origin: Orders are processed and shipped directly from our facilities in the United Kingdom.

Processing Time: Orders are processed within 1 to 2 business days (excluding weekends and public holidays).

Estimated Delivery Time: Standard delivery within the United Kingdom and continental Europe is estimated between 3 to 7 business days following dispatch, depending on the destination and courier routing. We partner with reliable priority logistics carriers, including DHL, FedEx, and UPS.

Order Tracking: Automated dispatch and status notification emails will be sent to the email address provided at checkout at key milestones, including order dispatch, transit carrier scan, and local delivery routing.

Delayed or Non-Delivered Shipments: If your order exceeds the standard transit timeframe, please contact customer support at sofa@sofastash.com. We will initiate a formal trace with the logistics carrier. Upon verification of lost transit status or unresolvable carrier delays, we will provide a full order refund or arrange a replacement shipment.

5. Risk of Loss & Transfer of Title

In compliance with United Kingdom and European consumer protection laws, the risk of loss, damage, or deterioration of goods remains with Sofastash during transit and only transfers to you when you, or a designated third party acting on your behalf, physical acquires possession of the ordered items.

6. Statutory Right of Withdrawal (14-Day Cancellation)

Right to Cancel: If you are a consumer residing in the United Kingdom or the European Union, you have the right to cancel your purchase within 14 days without providing any reason.

Withdrawal Period: The statutory cancellation period expires 14 days from the date on which you, or a designated third party, physically receive the goods.

Exercise of Right: To exercise your right of withdrawal, you must inform us of your decision to cancel by submitting an explicit written notification to sofa@sofastash.com prior to the expiration of the 14-day period.

7. Damaged, Defective, or Incorrect Goods

Inspection Upon Arrival: Please inspect your package upon delivery. If an item arrives damaged, defective, or incorrect, please notify our customer support team via email at sofa@sofastash.com within a reasonable timeframe following delivery.

Photo Verification Procedure: To expedite resolution without requiring physical returns for damaged goods, please provide photo or video evidence illustrating the damage or defect alongside your order confirmation number.

Resolution: Upon verification of the submitted evidence, Sofastash will issue a full refund to your original payment method or dispatch a replacement item at no additional charge, without requiring the physical return of the damaged item.

8. Refunds Procedure

Eligible refunds will be processed using the original payment method utilized during order placement. Once processed by our accounts team, refunds typically settle in your bank account within 3 to 10 business days, depending on your financial institution’s processing times.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury resulting from negligence, fraud, or statutory consumer rights guaranteed under applicable laws in the United Kingdom and European Union. Subject to applicable laws, Sofastash shall not be liable for indirect, incidental, or consequential damages resulting from the misuse of products purchased from our Site.

10. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Consumers residing within the European Union shall also enjoy the protection of mandatory provisions under the local laws of their country of residence. Any disputes shall be subject to the jurisdiction of the competent courts of your country of residence or England and Wales.