General Information

What is Sofastash?

Sofastash offers home organization solutions, including armrest storage caddies, bedside hanging organisers, remote control caddies, and headboard storage pouches designed to assist in keeping living space clutter-free.

Where is Sofastash located?

Sofastash is operated from the United Kingdom. Our registered corporate address is:

Plas Aradur, Bryn Y Maen, Colwyn Bay, United Kingdom, LL28 5EW

Telephone: +44 1244 680501

Email: sofa@sofastash.com

Ordering & Payment

Which payment methods are accepted?

Orders can be completed using major credit and debit cards, including Visa, Mastercard, and American Express. Electronic wallet solutions, including Apple Pay and Google Pay, are also accepted at checkout.

Is payment processing secure?

All transactions are processed through encrypted payment systems that adhere to Payment Card Industry Data Security Standards (PCI-DSS) and Strict Customer Authentication (SCA) requirements under UK and EU regulations.

Shipping & Delivery

Where are orders shipped from and which destinations are covered?

All orders are dispatched directly from our warehouse facility in the United Kingdom to customers located across Europe.

What are the delivery timescales and courier partners?

Orders are processed and dispatched within 1 to 2 business days. Delivery is carried out via priority courier services, including DHL, FedEx, and UPS Priority. Standard delivery times range between 3 and 7 business days following dispatch.

Are custom duties and taxes included?

Yes. All orders are delivered on a Delivered Duty Paid (DDP) basis. Value Added Tax (VAT) and applicable import taxes are calculated and settled prior to dispatch, ensuring no unexpected import charges upon arrival.

How can order progress be tracked?

Automatic notification emails are sent to the email address provided at checkout during key operational stages, including order dispatch, arrival at distribution hubs, and final local courier delivery.

What happens if a delivery exceeds the standard timeframe?

In the event that a shipment experiences delays beyond the expected delivery window, an investigation will be opened with the handling carrier. Depending on the outcome of the inquiry, a replacement item or a full refund will be arranged.

Returns, Cancellations & Damage Claims

What is the statutory right of withdrawal?

In accordance with UK Consumer Contracts Regulations and EU Consumer Rights Directives, customers maintain a statutory right to cancel or withdraw from an order within 14 calendar days of receiving the goods without specifying a reason.

How can a return or withdrawal be initiated?

To exercise the right of withdrawal, notice must be sent to customer support at sofa@sofastash.com within 14 calendar days of delivery. Instructions for returning unused items in original condition will be provided upon contact.

What is the procedure if an item arrives damaged or defective?

If an item arrives damaged or suffering from a quality flaw, contact sofa@sofastash.com via email. Photographic evidence of the defect or damage should be attached. Upon verification, a replacement or a full refund will be processed promptly without requiring the return of the damaged item.